We subscribe to and are bound by the Insurance Brokers Code of Practice a full copy of which is available from the National Insurance Brokers Association (NIBA) website,

At GSA, we recognize the importance of corporate governance, and are continually working to improve our policies and processes that keep us running smoothly. We perform a variety of regular, routine processes to ensure that GSA is continuously running to the high standard that we’ve set for ourselves, and that we believe our stakeholders deserve.

Complaints Process

Clients who are not fully satisfied with our service should:

  1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.
  2. If your complaint is not satisfactorily resolved within 20 days, please contact Rocco Pirrello on 02 8274 8162 or put your complaint in writing and send it to Rocco Pirrello at this address - “GSA, 137 Harrington St, The Rocks, NSW, 2000”. We will try and resolve your complaint quickly and fairly.
  3. GSA is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at:
Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
1800 931 678

Financial Services Guide (FSG)- You can view our FSG here

Privacy Policy - You can view our Privacy Policy here

Modern Slavery - View our latest Modern Slavery statement here

Whistleblower Policy - View our latest Whistleblower Policy here

© GSA Insurance Brokers Pty Ltd
ABN: 34 084 437 196
AFSL 238477

We're a new breed of Insurance Broker, who think insurance should do more than just cover you for loss.

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