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Acclaimed Sydney restaurant Rockpool Bar & Grill recently suffered an extensive fire loss, resulting in the restaurant’s closure for three weeks.
The fire broke out during evening service and Rockpool staff, who were later praised by authorities for their professionalism, effected a quick and orderly evacuation of the building.
The fire originated in the kitchen and spread to the extraction and ducting system, eventually reaching the vent outlet at the top of the famous art deco building. This activated the sprinkler systems and meant the Fire Service were required to pump large volumes of water down the ducting system from the building’s roof. While the fire damage was largely contained within the kitchen and the ducting system throughout the restaurant’s three levels, a majority of the damage was caused by the deluge of water required to extinguish the flames. GSA’s Claims Team responded immediately to the loss by notifying Insurers, who then appointed Loss Adjustors to begin the insurance process. GSA also arranged the services of LMI Group, specialists in Large Loss and Business Interruption matters whose fees were already covered by Rockpool’s Insurance Policy.
Experts in all fields of the repair were engaged, including cleaners, damage restoration experts, extraction and air-con service providers, electricians, builders, ducting contractors and carpet specialists. These professionals all worked efficiently with the Rockpool staff to ensure a swift reopening of the restaurant.
For the restoration process it was not only vitally important for the repairs to be completed professionally and quickly but for Rockpool’s financial position to remain healthy during the three-week closure. This aspect of the claim process ensured that they could keep paying their highly trained and specialised staff despite the interruption to the restaurant’s income. It also enabled their ongoing running costs to be maintained and for contractors to be paid during the repair. Neil Perry, the famous owner of Rockpool, later praised the management of the claim in an interview with the Financial Review.
When GSA commenced their relationship with Rockpool, they immediately set about gaining a complete & thorough understanding of the business. This enabled GSA to design an insurance programme that, when put to the test, responded exactly as required. Appropriate Sum Insureds were set and additional sublimits of cover were applied to ensure proper coverage and protection of the restaurant once loss occurred.
Thanks to the diligent preparation of the policy, the claim process was quick and efficient, making sure that Rockpool’s interests were comprehensively protected during the unexpected closure.
By Trent Robinson, Sydney Roosters 2013 NRL Premiership Winning Coach
Paul Hines, GSA’s CEO, spoke to Trent Robinson, winning coach of the 2013 NRL Premiership, and asked him how to lead a successful team who have already reached the top. Trent’s response is fascinating and is shown in its entirety below.
Success is built on clearly defined principles and discipline that provide a guideline for everyone in the club to achieve short-term and long-term goals. At the Roosters, our framework is based on a disciplinary standard that upholds the tradition and culture of our club and abiding by these principles is fundamental to our style of play. We call this framework "home".
To us, "home" is a reflection of the values we have instilled across the club. We proudly represent the eastern suburbs, a part of Sydney that has risen in affluence on the back of hard work. On the footy field, we pride ourselves on maintaining the high standards that are fundamental to our style of play. We don’t shy away from the hard work. In fact, the tough stuff is what screams "home" to us the loudest.
However, this framework does not lay out all the plans in our search for success. Rather, it provides the base level of core principles that everyone must achieve and is capable of achieving. The players – or talent – must feel safe enough within this environment to use their instinct, skills and intuition to drive the team to new levels of success.
Once you achieve success, the ultimate test is sustaining it. At the Roosters, I think that our ability to continue to succeed is based on aligning our motivations; mastering and staying true to our style of play – "home".
There is a great quote from Italian philosopher Niccolo Machiavelli that resonates across all walks of life. He states "There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things. For the reformer has enemies in all those who profit by the old order, and only lukewarm defenders in all those who would profit by the new order, this lukewarmness arising partly from fear of their adversaries … and partly from the incredulity of mankind, who do not truly believe in anything new until they have had actual experience of it."
This is a fine balance between being true to home and making the change needed to sustain continued success in our competition. You may see the necessity of making change but you must lead in a way which doesn’t compromise the belief that your players and staff have ridden to success. These changes must not compromise home but still adapt to the changing landscape of the competition, both externally and with internal motivations and goals.
Sure, there’s definite pressure as we work towards backing up last year’s success; we’re the hunted. As the season progresses, we know that the stakes will continue to rise but we will adapt to change and have the confidence to trust in each other and our "home".
Rabbitohs golf day
This year, GSA was the proud sponsor of the Rabbitohs’ Annual Corporate Golf Day held on 1st May at The Coast Golf Course at Little Bay. Coming off the back of a thrilling win against the Broncos, the boys were all freshened up and ready to enjoy the golf event, playing alongside their major supporters at one of the most picturesque courses in Australia! The day started off with a hearty brekkie and Mark Ellison (Souths’ Football Manager) kicked off the day with a group photo and an 8.30am tee off. The 4-Ball Ambrose event was contested in perfect conditions and ended with a predictably tight winning round of 51. After an enjoyable lunch, GSA director, Nicole Mellick, gave a brief presentation offering thanks to Souths for organizing such a great event and highlighting the valuable services of GSA. Other colleagues from GSA attending were the Senior Account Managers, Brett Clark and Carlo Gentili, who also invited along several clients and business partners.
The Annual PFA Conference
In the 7th year of being principal sponsor to The PFA, GSA braved the cold in Hobart for The Annual PFA Conference. What a wonderful few days! Thanks to The PFA for a great conference, a quality line-up of industry professionals and great networking oppurtunities.
The GSA Bag
The GSA Bag was a raging success over the summer of 13/14. Check out this snap taken by Adrian Humphreys, Lloyd’s of London representative to Australia. Send your snaps in to firstname.lastname@example.org
GSA at the NRL
GSA took the office rivalries a step further this April attending two blockbuster NRL fixtures. The GSA team took out a group of clients and insurers to see the Roosters take on the Bulldogs. A few weeks later we ventured out to see the Rabbitohs vs the Roosters.
GSA’s Luke Ricketson is pictured here enjoying a laugh with Chris DeLorenzo and Tim Murphy.
GSA Kayak Day 2014
The GSA family got together on the 7th of March to celebrate a beautiful day in the city in true Sydneysider fashion. Each year, GSA gathers to celebrate the last days of summer and this year the team kayaked across Sydney Harbour to reach Quarantine Beach. We were greeted there by a buffet picnic and spent the day enjoying activities such as beach cricket, stand-up paddle boarding and simply taking in the afternoon sun. After a fun day in the pleasant surrounds, the crew moved on for a few evening drinks at Manly Wharf Bar, one of GSA’s top-quality clients!
KidsXpress is transforming young lives every, single day and to see how, watch this amazing video recently produced by Un Ltd.
GSA & Un Ltd believe in the power of this world first program and that together we are making the world a better place for kids.
The Roosters believe, Qantas believe and you can be part of making the world a better place too by donating at http://kidsxpress.org.au/donate/
Every life and every dollar counts!
You can see the video here.