The true value of your insurance policies comes from having claims settled in an equitable and efficient manner. We understand the importance of managing and resolving claims and that is why GSA employs a specialist claims team dedicated to this task.
We consult to you throughout the life of a claim from inception to regular review, settlement and conclusion. We combine our technical ability, negotiation skills, our reputation and an intimate understanding of your policy to ensure potentially complex issues are appropriately managed.
“The Rockpool Bar & Grill Group appointed GSA Insurance brokers in 2013, and from the get go GSA have been nothing short of professional and above all a pleasure to deal with.
Working with GSA has been a true ongoing business relationship, and does not consist of speaking to them only once a year for premium renewals. The immediate team of Carlo Gentili and Elyssa Johnson, headed up by James Telford, have looked after us all the way - this could not be more evident than during a recent fire claim by Rockpool Bar & Grill Sydney. During this claim GSA had, within hours, assembled a team to make sure the claim was handled correctly and that we could be back up and running as soon as possible. We would have no hesitation in recommending GSA services to other prospective clients, and would be surprised if new clients do not experience the same level of satisfaction that we have since they have come on board.”
Neil Perry AM & Trish Richards, Directors
“Since 2008, GSA have been our managing broker and we have had a need to call on their claims department for assistance with some large and complex claims. Their processes and protocols align seamlessly with our own, this helps us both administratively and in terms of man hours.
We value Gordon and his team a great deal, the rapport we have built with them over the years can be called upon at a moment’s notice, regardless of the size of the claim.
The GSA claims department always has our business, and the continuing smooth operation of our actives at the forefront of their minds, the provides us with the comfort and the re-assurance that we desire.”
Tim Irvine, Divisional Finance Manager
“We recently experienced a significant fire claim which effected over 100 of our customers. GSA Insurance Brokers (GSA) were exemplary in their approach to the overall success of the claim which allowed the affected areas to be reopen sooner than we anticipated. GSA were notified of the claim immediately and had their assessors on site within hours, ensuring we had the correct advise and support to deal with such a traumatic experience. GSA were instrumental in setting up the appropriate coverage and making sure it responded effectively when it mattered.
GSA are an extremely professional outfit and would have no hesitation in recommending them to other potential clients”
Mark Greig, Operations Manager