Return to Work Specialist

Starting Time Period:

This is a full-time role based in our Sydney office, with a requirement to service our clients onsite primarily in NSW with infrequent travel interstate.

Your role will include handling the ongoing management of workers compensation claims and providing technical advice to clients around RTW.  You will act as the Return-to-Work Coordinator for clients, developing return to workplans, managing the insurer to ensure timely claims actions and assist in the development of return-to-work programs.

Key resonsibilities

  • Implement early intervention and risk management for RTW services
  • Participate in Claims Reviews and have a high-level knowledge and skills in Claims Management, rehabilitation and return to work
  • Develop return to work plans that meet statutory and organisational requirements
  • Provide strategic claims advice to clients by being a primary point of claims contact. Driving outcomes with the insurers, discussing strategies with the clients and ensuring agreed actions are confirmed with all parties and implemented


  • Allied health qualification or qualification from a relevant field
  • Workcover& or WorkSafe/SIRA accredited RTW qualification
  • Abilityto manage multiple and complex physical and psychological claims within tightdeadlines
  • Exceptional relationship building skills
  • Exceptional communication and negotiation skills
  • Previous claims management experience with a broker, workers compensation insurer, return to work coordinator with an employer or rehabilitation consultant is essential
  • Strong understanding of workers compensation legislation, policies and procedures is essential
  • Strong organisational and negotiation skills;
  • Self-motivated with a proactive attitude
Benefits and perks

You will become part of GSA's energetic, determined and vibrant culture. Some of our employee benefits include:

  • Competitive remuneration structure: We have competitive salaries and bonus schemes to reward our staff for their contributions
  • Social events: Our staff enjoy a host of social events with our Beach Day, End-of-financial year parties, and Family BBQ's to name a few
  • Travel insurance benefits: Enjoy comprehensive travel insurance for you and your family
  • Salary continuance: Feel secure knowing you will be looked after should you be unable to work
  • Employee training: GSA focus on improving the skill set and technical knowledge of our staff
  • Flexible work arrangements available
  • Health and Well-being Benefits: GSA staff receive a wide range of Health and Well-being perks such as Skin Checks, Flu Vaccination,Education Seminars and EAP support